How a Mysore-Based Tech Company Built a Strong ISO 9001 Quality Management System with Our Help

We worked with department heads to define:

• Internal issues (team structure, infrastructure, training needs)
• External challenges (market expectations, data security, remote work setups)
• Interested parties including clients, regulators, and business partners

 Example from QMS Manual:

“The QMS scope includes delivery of support services such as data annotation, document review, and administrative support across the Mysore headquarters and remote operational nodes.”

2. Developing the Quality Manual

We created a structured QMS Manual aligned with ISO 9001:2015 clauses. It included:

• Quality policy and objectives
• Defined roles and responsibilities
• Documentation and control procedures
• Process interaction diagrams using the PDCA (Plan-Do-Check-Act) model
• Audit and review procedures

Sample Section:
“The organization has identified the need to document, monitor, and continually improve its processes through KPI tracking and management review meetings.”

3. Risk-Based Thinking (Clause 6.1)

We implemented a risk management framework using a risk register, including:

4. Mapping Operational Processes

We helped them define vertical and horizontal processes:

• Service Delivery: Request > Resource Assignment > QA > Client Delivery
• Support Functions: HR, Admin, Training, IT

Each was documented with:

• Input and output
• Risk areas
• Monitoring points
• Responsible owners

5. Training, Communication & Internal Audits

We guided them to:

• Conduct QMS awareness training for all staff
• Assign quality champions per department
• Schedule quarterly internal audits
• Conduct semi-annual management review meetings
  Realistic KPI Example:
  “Maintain a minimum 95% client satisfaction score with monthly reporting to the Quality Manager.”

Watch this video explainer to understand how we helped a Mysore based company to achieve ISO 27001 certification