ISO 20000-1 Certification in Saudi Arabia

Get ISO/IEC 200001:2018 Certification in Saudi Arabia:

Why is ISO/IEC 200001:2018 Certification Necessary?
In the present times of digital, Information Technology (IT) has become a key driver of business growth. The ISO/IEC 200001:2018 Certificate on Service Management demonstrates that an organization is committed to delivering high-quality IT services. It means making sure that IT services meet business objectives, clients’ needs and comply with international industry standards thus enhancing operational efficiency and customer satisfaction for the organization.

What is ISO/IEC 200001:2018 Certification?
ISO/IEC 200001:2018 is an international standard that specifies requirements for a Service Management System (SMS) in relation to IT service management. A Standard developed by International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC), it sets forth the criteria for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving SMSs.

Put simply then; ISO/IEC 200001:2018 Certification confirms that a company has adopted effective practices in relation to provision of IT services which are consistent with global standards. It ensures efficient delivery of IT services in accordance with business processes and client’s requirements. This certificate therefore signifies that an organization

Types Of ISO Certification In Saudi Arabia

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    Achieving ISO/IEC 200001:2018 Certification
    involves several key steps:


    Gap analysis aims to match current IT service management practices with ISO/IEC 200001:2018 requirements.


    Developing and implementing an SMS based on the ISO/IEC 200001:2018 standards is implementation.

    Needed documents include policies, procedures, records, etc., which could be prepared during documentation.


    The company needs to conduct internal audits in order to ensure that SMS complies with the standard’s requirements and it is achieving its intended results.


    Top management reviews the SMS for its suitability and effectiveness.


    This will involve engaging a certification body that will undertake an external audit as well as grant ISO/IEC 200001:2018 Certification upon successful verification of the above.


    How to Get ISO/IEC 200001:2018 Certification
    with Popularcert

    ISO/IEC 200001:2018 Certification with Popularcert is a structured process whose purpose is to facilitate your organization meeting the stipulated conditions (Khan et al. 48). The following are steps that can be used by Popularcert to help you obtain certification:

    1. Initial Consultation:
    • Defining Your Needs: The company’s IT consultants who have been in practice for quite long will require a briefing on your exact specifications, goals and prevailing ITSM practices.
    • We will do a comprehensive review to detect the gaps between your existing processes and the requirements of ISO/IEC 200001:2018.
    2. Planning and Implementation:
    • Customized Implementation Plan: based on this gap analysis, we will create a personalized implementation plan to address the identified gaps and lead your organization towards compliance.
    • Assistance in Documentation: Our team will help you prepare any documentation required for ISO/IEC 200001:2018 certification such as policies, procedures and records.
    3. Training and Awareness:
    • Employee Training: This training is meant to enlighten employees about the principles and requirements of ISO/IEC 200001:2018.
    •  Management Briefing: Top management should be involved in these briefings aimed at making them active participants in the certification process.
    4. Internal Audit:
    • Mock Audit: we will carry out a mock audit to confirm if your SMS is ready for external certification audit or not;
    5. Certification Audit:
    • Selection of Certification Body: Globally accredited certifying bodies can be recommended by us which would perform an external certification audit for you.
    • Audit Support: Our team will aid you and direct you during the certification audit process to ensure an easy and successful audit.
    6. Certification and Beyond:
    • Certification Issuance: The certification body will grant your organization with ISO/IEC 200001:2018 Certificate after having successfully completed the certification audit.
    7. Continuous Improvement:
    • We will provide directions on how to maintain your SMS as well as how to keep improving it so that it can be compliant with ISO/IEC 200001:2018 through time.

    By partnering with Popularcert for ISO/IEC 200001:2018 Certification, you can benefit from our expertise, proven methodologies, and commitment to customer satisfaction, ensuring a successful and hasslefree certification journey for your organization.

    Benefits of ISO/IEC 200001:2018 Certification:

    Achieving ISO/IEC 200001:2018 Certification offers a range of benefits that can significantly enhance your organization’s IT service management capabilities, operational efficiency, and overall business performance. Here are some of the key benefits:

    1. Improved Service Quality:
    • Consistency: This standard being effective ensures that there is a consistent provision of IT services leading into better quality and increased dependability.   
    • Customer Satisfaction: Meeting customer expectations through effective IT service management can enhance customer satisfaction and loyalty.
    2. Operational Efficiency:
    • Streamlined Processes: ISO/IEC 200001:2018 encourages organizations to streamline their IT service management processes, leading to increased efficiency and productivity.
    • Cost Savings: By optimizing IT processes and reducing service disruptions, organizations can realize cost savings in the long run.
    3. Global Recognition:
    • International Credibility: ISO/IEC 200001:2018 Certification is globally recognized, demonstrating your organization’s commitment to international best practices in IT service management.
    • Competitive Advantage: Holding this certification can differentiate your organization from competitors and give you a competitive edge in the market.
    4. Risk Management:
    • Effective Risk Assessment: The standard emphasizes proactive risk management, helping organizations identify, assess, and mitigate risks related to IT service delivery.
    • Business Continuity: Effective risk management ensures business continuity by minimizing the impact of IT service disruptions and incidents.
    5. Continuous Improvement:
    • Focus on Continual Improvement: ISO/IEC 200001:2018 promotes a culture of continuous improvement by requiring organizations to monitor, measure, and continually improve their IT service management processes.
    • Adaptability: By means of embracing a systematic approach to IT service management, businesses can better adjust to changing business requirements and technological advancements.
    6. Stakeholder Confidence:
    • Increased Trust: Achieving ISO/IEC 200001:2018 certification can improve stakeholder trust in your company’s ability to manage IT services, including customers, partners and investors.
    • Transparent Communication: The standard calls for transparent communication with stakeholders about performances in IT services (delivered), risks, as well as progress that build trust and credibility.
    7. Regulatory Compliance:
    • Compliance Assurance: This certification helps organizations prove their compliance with relevant laws, regulations, norms and standards related to managing IT services.
    • Audit Preparedness: the adoption of this standard enables organizations to be more ready for internal and/or external audits linked with provision of IT service management functions.

    By leveraging these benefits, organizations can not only enhance their IT service management capabilities but also drive overall business success and growth. Popularcert’s ISO/IEC 200001:2018 Certification could be a smart investment that brings rewards in terms of better service quality or operational efficiency leading to improved customer satisfaction hence better competitive advantage

    Our Services:

    Popularcert offers a comprehensive range of services beyond ISO/IEC 200001:2018, encompassing various IT and management standards. Join our “All Standards Club” to access a suite of services tailored to your organization’s needs in Saudi Arabia.

    Why Choose Popularcert for ISO/IEC 200001:2018 Certification in Saudi Arabia?

    As a leading IT consultancy in Saudi Arabia, Popularcert stands out for its:

    Expertise: Our team of IT experts possesses deep knowledge and experience in IT service management and certification processes.

    Affordability: We offer competitive pricing without compromising on quality.

    Customer based approach: Our dedication to our customers’ satisfaction means that they get a smooth and stress-free experience of being certified.

    For more information or to begin your ISO/IEC 200001:2018 Certification journey with Popularcert in Saudi Arabia, visit our website or contact us at


    ISO/IEC 20000-1:2018 certification period lasts for three years after which an annual surveillance audit is done.

    Indeed, ISO/IEC 20000-1:2018 certification applies to all companies regardless of their size or industry in Saudi Arabia.

    The timing may range depending on the complexity and readiness of the organization. Commonly, it takes around four to six months.

    The cost varies based on company size, industry, and SMS scope. Contact us for a personalized quote.

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