Case Study: ISO 9001 & ISO 27001 Implementation for a Legal-Tech Company in Bangalore
Introduction:
In today’s digital-first legal service landscape, managing customer satisfaction and securing client data are vital to success. A leading legal-tech company in Bangalore, offering online legal documentation and government form-filing services, partnered with PopularCert to implement an integrated management system aligned with ISO 9001:2015 (Quality Management) and ISO 27001:2022 (Information Security Management).
This case study showcases how PopularCert helped Legal-Tech Company in Bangalore elevate their quality standards and strengthen information security through effective ISO certification.
Client Overview (Confidential)
The client is a Bangalore-based tech-enabled legal documentation provider, facilitating everything from rental agreements to company registrations via a digital platform. Handling sensitive personal and legal data daily, the organization needed to assure customers and regulators of its commitment to quality, data protection, and operational excellence.
Challenges Identified During Gap Analysis
PopularCert conducted a comprehensive Gap Analysis across various departments including HR, Admin, Sales, Legal, Operations, and IT. Key findings included:
Human Resources
- No structured department manual or master list of HR documents
- Missing asset issue records, appraisal forms, and background verification tracking
- Exit interview forms existed, but training records and performance feedback lacked consistency
Types Of Certification
- ISO Certification
- ISO 9001 Certification
- ISO 14001 Certification
- ISO 45001 Certification
- ISO 22000 Certification
- ISO 27001 Certification
- ISO 17025 Certification
- ISO 13485 Certification
- CE Mark Certification
- ISO 20000-1 Certification
- GMP Certification
- Halal Certification
- SOC-1 certification
- SOC-2 certification
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Our Clients
Admin & Vendor Management
- Fire safety systems, first aid kits, and emergency signage were missing or not up to date
- Vendor evaluations were undocumented
- Visitor logs and asset registers needed formalization
Sales & Business Development
- While SOPs and enquiry tracking were in place, feedback forms and CAPA reports were not consistently documented
Legal & Operations
- SOPs and flowcharts were available, but document handling policies required reinforcement
- Customer complaint handling procedures and SLAs needed to be formalized
IT & Information Security
- Asset tracking was informal and lacked consistent labelling
- Incident registers, IT policies, and network layouts were not fully maintained
- ISMS manual and IT documentation needed to be developed to meet ISO 27001 clauses
MR/CISO
- Internal audit calendars, non-conformance reports, and management review documents were missing
- No formal QMS/ISMS policy displayed or circulated
Implementation Strategy by PopularCert
PopularCert provided a phased and tailored ISO implementation plan focusing on documentation, policy development, employee training, and audit readiness.
Integrated Documentation System
- Developed complete documentation kits for both ISO 9001:2015 and ISO 27001:2022
- Created SOPs, audit templates, incident response forms, and asset registers
- Helped define and document Quality & Information Security Policies
Employee Engagement & Training
- Conducted awareness sessions for staff on quality objectives, data handling, and cybersecurity best practices
- Trained department heads on managing audits, maintaining document control, and conducting CAPA activities
Information Security Controls
- Implemented an Information Security Management System (ISMS) including risk assessment, access control policies, password protection, and session timeout configurations
- Defined clear roles for data handlers and security personnel with supporting documentation
Audit Support & Certification Readiness
- Carried out internal audits and gap corrections
- Facilitated external audit coordination and ensured the company was fully compliant during certification
Results
The company successfully achieved dual certification in:
- ISO 9001:2015 – Quality Management System
- ISO 27001:2022 – Information Security Management System
The integrated system enabled:
- Stronger client data protection and privacy compliance
- Clear documentation of internal workflows and responsibilities
- Improved customer satisfaction tracking and service SLAs
- Better internal accountability and audit preparedness
Conclusion
PopularCert’s expertise helped this Bangalore-based legal-tech firm build a reliable, secure, and scalable management system. With ISO 9001 and ISO 27001 certifications now in place, the company is well-equipped to serve customers with confidence, expand operations, and comply with industry standards.
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FAQ
Why did the company choose both ISO 9001 and ISO 27001?
ISO 9001 ensures consistent service quality and customer satisfaction, while ISO 27001 ensures the security of client data and IT systems — a perfect combination for tech-enabled service businesses.
Can ISO 27001 be applied to service-based startups or SMEs?
Yes! ISO 27001 is scalable and can be implemented by any company that handles sensitive digital data — regardless of size.
How long does it take to implement an integrated management system?
Typically, it takes 3–4 months for small to medium-sized firms to implement and certify both ISO 9001 and ISO 27001 with expert guidance.
Is internal technical infrastructure a major challenge for ISO 27001?
Not necessarily. Most gaps can be addressed with policies, awareness, and access controls — without major IT investments.