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Understanding ISO and Quality Management Systems: A Simple Guide to Building a Better QMS
About ISO
ISO (International Organization for Standardization) is an independent, non-governmental membership organization and the world’s largest developer of voluntary International Standards. ISO is made up of 162 member countries who are the national standards bodies around the world, with a Central Secretariat that is based in Geneva, Switzerland.
ISO story
The ISO story began in 1946 when delegates from 25 countries met at the Institute of Civil Engineers in London and decided to create a new international organization to facilitate the international coordination and unification of industrial standards. In February 1947 the new organization, ISO, officially began operations. Since then. ISO has published over 19 500 International Standards covering almost all aspects of technology and manufacturing.
Today, ISO has members from 162 countries and 3368 technical bodies to take care of standard development. More than 150 people work full time for ISO’s Central Secretariat in Geneva, Switzerland.
What are standards?
A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products. processes and services are ft for their purpose. Standards provide organizations with the shared vision, understanding, procedures, and vocabulary needed to meet the expectations of their stakeholders. Because standards present precise descriptions and terminology, they offer an objective and authoritative basis for organizations and consumers around the world to communicate and conduct business.
International Standards make things work. They give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. They are instrumental in facilitating international trade
ISO has published more than 19500 International Standards covering almost every industry, from technology, to food safety, to agriculture and healthcare. ISO International Standards impact everyone, everywhere.
What Is Quality?
In manufacturing, a measure of excellence or a state of being free from defects. deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements
ISO 8402-1986 standard defines quality as “the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs.”
If an automobile company finds a defect in one of their cars and makes a product recall, customer reliability and therefore, production will decrease because trust will be lost in the car’s quality
Here are some descriptions commonly used for the term “Quality”:
- Get it right – first time, every time
- Customer satisfaction
- Fit for use, conforms to requirement / meets expectation and is of merchantable quality (Sale of Goods Act 1954)
- Buyer and seller confidence in the product or service to be provided
- The fitness of a product for the purpose for which it was intended – customer’s perception of what the customer expects.
- Degree to which a set of inherent characteristics (3.5,1) fulfils requirements (3.1.2)
NOTE 1: The term “quality can be used with adjectives such as poor, good or excellent
NOTE 2: “Inherent”, as opposed to “assigned” means existing in something, especially as a permanent characteristic.
What is a Quality Management System?
A quality management System iS the way your organization directs and controls those activities related either directly or indirectly to meeting customer requirements. Broadly, it consists of organizational structure together with the planning, processes, resources and documentation to achieve your quality objectives, to meet your customers’ requirements and to provide improvement of your quality management system and thus eventually improvement of your products.
Quality management systems are not Just for big companies. Since quality management systems are about how the organization is managed, they can be applied to all sizes of organizations and to all aspects of management, such as your marketing, sales and finance activities.
Quality management system standards should not be confused with product standards. Most organizations new to the concepts of quality management systems, and in particular the ISO 9000 family of standards, confuse product quality with the concept of quality management.
The use of product standards, quality management system standards and quality improvement approaches all means of improving your customers satisfaction and the competitiveness of your organization and they are not exclusive of each other
Quality management systems should not result in excessive bureaucracy or paperwork or lack of flexibility nor should your quality management system be a financial burden. Expenditures relating to implementing and maintaining a quality management system should be considered an investment with a return on investment in the form of benefits and improvements. Remember all organizations already have a management structure and this should be the basis on which the quality management system is built. You may find that you are already carrying out many of the requirements included in the standard but have not stated how they are done.
Types Of Certification
- ISO Certification
- ISO 9001 Certification
- ISO 14001 Certification
- ISO 45001 Certification
- ISO 22000 Certification
- ISO 27001 Certification
- ISO 17025 Certification
- ISO 13485 Certification
- ISO 20000-1 Certification
- ISO 22301 Certification
- ISO 50001 Certification
- ISO 37001 Certification
- IATF 16949 Certification
- ISO 29001 Certification
- ISO 31000 Certification
- ISO 20121 Certification
- ISO 10002 Certification
- ISO 41001 Certification
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ISO 9000 Standards Series
The ISO 9000 series is a set of International Standards for quality management and quality assurance. The standards were developed to help companies effectively document the elements they need to maintain an efficient quality system. They are not specific to any one industry.
ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. But it’s a first step, many quality professionals will tell you, the base level of a quality system, not a complete guarantee of quality.
ISO 9000 History:
ISO 9000 History Originally published in 1987 by the International Organization for Standardization (ISO), a specialized international agency for standardization composed of the national standards bodies of more than 160 countries. ISO 9000 underwent major revision in 2008 and the next revision is underway, with anticipated publication of ISO 9000 and ISO 9001 in 2015.
ISO 9000 Facts:
- Applies to any organization regardless of size or industry
- Implemented by more than one million organizations in over 170 countries
- Includes ISO 9000:2015 (definitions), ISO 9001:2015 (requirements) and ISO 9004:2009 (continuous improvement)
- ISO 9001:2015 is the only standard in the ISO 9000 series to which organizations can certify
ISO 9001:2008, what do the users say?
- Over bureaucratic on documenting product control
- Continual improvement requirement not fully understood
- Ambiguous on Preventive action
- Process approach not well understood and implemented
- Insufficient root cause analysis and weak corrective actions
- Lack of accountability in top management support
- Sometimes perceived as a non-value add experience
Key perspectives of ISO 9000
- Maintain its generic approach and relevance to all sizes and types of organization operating in any sector
- Integrate with other management systems
- Provide an integrated approach to organizational management
- Provide a consistent foundation for the next 10 years
- Reflect the increasingly complex environments in which organizations operate
- Ensure the new standard reflects the needs of all potential user groups
- Enhance an organization’s ability to satisfy its customers
- Use simplified language and writing styles to aid understanding and consistent interpretations requirements
Why Choose Poppularcert ?
At PopularCert, we are your trusted partner for achieving ISO certification and implementing robust Quality Management Systems (QMS). With years of expertise and a team of seasoned professionals, we simplify the certification process, offering tailored solutions that fit your organization’s unique needs. Whether you’re a small business or a large enterprise, we guide you step-by-step, ensuring a seamless journey from initial consultation to final certification. Our commitment to continuous improvement helps you maintain compliance, enhance operational efficiency, and build customer trust. Backed by a proven track record and exceptional customer support, PopularCert delivers cost-effective, value-driven services that empower your organization to excel in a competitive global market. Choose us to unlock your potential and achieve internationally recognized standards with confidence.
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FAQ
What is ISO?
ISO (International Organization for Standardization) is an independent organization that develops voluntary international standards to ensure quality, safety, and efficiency across industries.
What is a Quality Management System (QMS)?
A QMS is a structured system that helps organizations meet customer requirements and improve processes. It includes planning, resources, and documentation to achieve quality objectives.
What is the ISO 9000 series?
The ISO 9000 series is a set of standards for quality management and assurance. It helps organizations document and maintain an efficient quality system, with ISO 9001 being the most widely used for certification.
Why are ISO standards important?
ISO standards provide a common framework for organizations to ensure consistency, improve customer satisfaction, and facilitate international trade.
Can small businesses benefit from ISO standards?
Yes! ISO standards are designed for organizations of all sizes and industries. They help small businesses improve processes, build customer trust, and compete effectively in the market.